1. Digital delivery
WDM is a digital product; nothing is shipped physically. After a successful transaction, the buyer should receive electronic access to the WDM download and license or activation instructions. Paddle will send the transaction receipt for purchases processed through Paddle.
2. Delivery timing
Delivery should normally begin immediately after confirmed payment. Temporary delays can occur because of payment review, email filtering, account verification, fraud prevention, system maintenance, or incorrect purchaser information.
3. What the buyer receives
- Access to the compatible WDM installer or download page.
- The purchased license or activation entitlement.
- Basic installation and activation instructions.
- Links to Terms & Conditions, Refund Policy, Privacy Policy, and buyer support.
4. Missing delivery
Check spam/junk folders and confirm that the purchase email is correct. If access or activation instructions have not arrived, contact info@welaxxx.com with the purchaser email and order reference. Do not send full card details.
5. Support coverage
Support includes reasonable help with installation, activation, license recovery, and reproducible WDM problems on supported systems. Support does not include obtaining unauthorized media, bypassing access restrictions, or guaranteeing compatibility with every third-party website.
6. Response targets
We aim to acknowledge support and complaint messages within two business days. We aim to provide a resolution or meaningful progress update within ten business days. Complex technical, fraud, or payment cases may take longer; we will communicate material delays.
7. Complaints
Mark the message “Formal complaint” and include the order reference, issue, requested outcome, prior support history, and relevant evidence. We will review the complaint fairly and provide a written response. Payment-related complaints for Paddle transactions may also be raised through Paddle buyer support.
8. Escalation
If a complaint is not resolved, consumers may contact the consumer-protection authority, ombudsman, or alternative-dispute-resolution body available in their country, without losing any court or statutory rights.
9. Refund requests
Refunds are handled under our Refund Policy. Contacting support for troubleshooting does not remove a timely refund request.
10. Contact
Email: info@welaxxx.com
Phone/WhatsApp: +374 44 471 778
Location: Armenia